Rapid Response

Do you guarantee your rates not to increase?

Many times a company will sign you up at low monthly rate but will raise your rate on an annual basis. We have had many customers switch from the nationwide companies because their rate would increase $1 to $2 dollars every year.

Rapid Response Ltd guarantees your rate will not increase during your initial term. We have no rate increase plans for the coming years* while paying your invoice on time.

I have my Existing Alarm system, can you help?

If your home or business already has a security system installed, Rapid Response Ltd can provide you professional 24/7 monitoring from only $19.95+gst monthly by reprogram your existing security system and reduce your costs with us. We can repair and monitor most major brands of alarm systems. 

No Alarm at home or business, what shall i do?

Rapid Response Ltd has licensed alarm technicians who are certified to install state of the art alarm security systems for both residential and commercial applications. We use the highest quality A listed alarm equipment. Our extremely knowledgeable staff can answer any question you my have about the features and functions of your new security system.

How long it would take to Switch over our Alarm Monitoring to Rapid Response?

1. Tell us the Make and Model of your Existing Alarm

• * Typically the manufacturer's name will be located on the keypad or control panel. 
  
  
• * If you cannot determine the make and model of your existing alarm, Email a picture of your keypad to admin@rapidresponse.org.nz
  
  
• * Or simply call us to speak to one of our Customer Service Reps.
  
  

2. Current Security Provider

• * Check your existing monitoring contract to determine if your contract period has ended. A typical contract period is 1 - 3 years.
  
  
• * Determine if you are paying your monitoring bill monthly, quarterly or annually. Check the date you paid up until and how the payment is being made.
  
  
• * Email the information to  admin@rapidresponse.org.nz  or simply call us to speak to one of our Customer Service Reps.
• Our sign up process is easy, there are no credit checks, and we don't charge you until your account is active. Once we have the necessary information to activate your account, we'll verify that your alarm system is communicating with our  monitoring  Station, and you're set. Also, once your account is activated, you have a full 30 days to try it risk free. During that time you may cancel for any reason.

Can a home security system save me money?

Yes. Not only will a home security system add value to your property, but it may also save you 10% to 20% on your homeowner's insurance policy.

I am a renter. Can I get a monitored alarm system?

Of course you can. We can install a highly reliable wireless alarm system that can protect your family and your property. When you are ready to move you can take it with you. It is that easy!

Do alarm systems work with VoIP home phone service?

There are mixed results with this in the industry. We have had success making our systems compatible with VoIP phone service, however, we will not guarantee that this form of alarm communication will work all the time. Don't take a chance relying on VoIP phone service with your home alarm system. Rest easy by choosing to install a Landline Communicator as a back-up to your VoIP phone service for times that VoIP does fail.

Will the security system work if there is a loss of power?

Yes. Our Security Systems are equipped with a battery back-up that will run the alarm system for several hours.

Do I ever need to test my alarm system?

We urge all of our clients to test their system monthly